We regard it as good professional practice as a reputable and responsible business to regularly conduct customer surveys. This helps us to monitor customer satisfaction, and to make sure that we are doing the best that we can to improve our services and, our products. Consenting customers have received a questionnaire after 3-4 months of using our products. Unusually, the return rate has been phenomenal - huge thanks to you all! I can only think that we offer a service that is close to a lot of women’s hearts! We rarely hear a bad word indeed, women tend to be very enthusiastic about our products. Where there has been criticisms it has been constructive and helped us to make changes to our products and add to our product range. Here are just a few of the things customers have said about us and our product range:
About Poppy Pads
"Poppy Pads are just wonderful. They are comfortable to wear, easy to use and do all they say they do! My only regret is that I didn't find out about them years ago! I shall certainly be telling my daughters about them when they come to that stage. Poppy Pads are another great example of Kiwi ingenuity and initiative and it is great to see something that isn't 'Made in China'. They are great to deal with and I have no hesitation in recommending them. Keep up the good work!"
"I really like the feel of these pads, no sweating and sticking like the plasticky kind. I haven't had a single leak. They are very absorbent. They work perfectly and will save me money in the long run and really aren't any extra hassle - just soak in an ice cream container and throw them in with my regular washing"
"Outstanding. I ordered via email and was really pleased with the fast, friendly reply. I've had no problem recommending Poppy Pads to my friends - especially when the response is so efficient. I wish all Internet ordering, purchasing and enquiries were so positive and easy!"
"Great pads. The first set of cloth pads I purchased online was from another supplier and did not have a reliable waterproof backing: they would leak which yours do not! I like Poppy Pads because they are 100% reliable (I have been using them for a couple of years and never had a problem) and because they are bright and pretty. The bags are handy and practical. I highly recommend Poppy Pads."
" Liked them, they were what I expected. Loved the funky colours. They were more absorbent than I thought they would be. Wasn't anything I didn't like. Such a great idea. I can't wear tampons and I suffer from thrush so conventional sanitary pads seem to make thrush worse. I was recommended to try material, such as cotton as protection, but needed something that worked like a sanitary pad. These fit the bill perfectly"
"I went back to wearing disposables when I travelled overseas recently and I hated it. Your skin can breath in Poppy Pads and the fabric is very nice and soft, they feel great. They are absorbent, I thought they would be inferior to disposables but far from, they are great. They are truly a great product and I will not go back. I even purchased white pads, just because I like white, and they are as good as new. I have not had any trouble keeping them white, which I am thrilled about. The information you included about washing them was great. They are much thinner too than I was expecting. I was expecting big bulky pads, these are just like the thinnest disposable pads you can buy. My mother freaked out when I told her because she grew up wearing rags (literally) she was very surprised when I showed her"
"I really like the fact that they are natural and not giving off any chemicals from the 'lock away core' that other standard pads do. I began using them because I was getting a bad reaction to the 'lock away cores' - I have had no problems with Poppy Pads - Thanks!"
"Awesome!! Very quick service, very helpful and friendly. Also a free trial to check size and then a smaller size made especially for me. 100% positive - excellent product and service. Wish I'd known about them sooner - definitely highly recommended. I just had another look at your website - seems to me that there is a great range which is constantly being improved/added to - you obviously know what you are doing!"
"It's so satisfying to use sanitary products that are reusable, and therefore not making an impact on the environment. It's also fantastic not having to purchase sanitary items on a monthly basis. I couldn't have faulted the level of service, I received a response within an hour of purchasing on-line which was friendly and helpful. My purchase arrived in my mailbox very soon after. Thanks for a great service."
"Products are great, range is great, website is great, service is great (and friendly). Very impressed. How can you not rave on about a great product that saves money and the environment. I would recommend this product to every woman that I know! Try it!!!!"
"I love that they are environmentally friendly. I love how soft they feel. I love that they work as well as any disposable pad. I love that they are NZ made. I love that they save me money. Level and quality of service has been faultless."
About the Mooncup
Every woman should have a Mooncup, they are deceptively easy to use and so much cleaner and more portable than tampons. I can go tramping with my period and don't have to worry about disposing of used sanitary products. I just rinse and go! Wish I'd bought one years ago!"
"I found these reusable pads excellent quality and great value for money. I love that I no longer need to buy pads every month with all that packaging. The Mooncup never leaves me without a spare tampon - very, very useful as I was caught short often."
"A lot easier than I originally anticipated - there was plenty of helpful advice along the way. That time of the month is now much less stressful, and the great thing is not having anything to dispose of (the Mooncup especially is great when you're at a friends place and they don't have a bin in thebathroom)."
"My initial concerns about getting used to the Mooncup were gone after the first day of use. I absolutely prefer the Mooncup to disposable products. I really liked your personal 'boutiquey' packaging. I hate using those other chemically plasticky hygiene products so much. Poppy Pads Rule!!!"